A shop can wait for a browse. A tradie is often called because something failed today: no hot water, a safety switch that will not reset, a ceiling stain after rain. The caller is on a phone, often outside, and will tap a listing that looks open, close, and specific. A second group of searches is slower: a switchboard upgrade, a roof restoration, a quote for gutters. Those people read photos and reviews because the job is expensive and hard to inspect from the ground.
One listing has to serve both. Hours and an honest after-hours line serve the urgent call. Services, photos of your own jobs, and recent replies serve the planned one. A slogan does not serve either.
Google's local ranking page says relevance, distance, and prominence are the main factors, and that there is no way to request or pay for a better local ranking. Relevance is the match between the search and the profile. You influence that with the category, the services, and a website that does not contradict them. You do not influence it by paying for a badge.